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Technology Support for At Home Learning

General Troubleshooting 

Links to Common Resources

Known Software Disruptions and Outages

The district uses many educational tools with students and staff. Many of these companies have been offering these tools to schools across the globe. This increased use is causing sporadic disruptions in service for free and paying customers. Please be aware that these issues are beyond the control of the WSD technology department. Exercise patience as the companies scale their hardware to accommodate the increase in daily users.

Schoology Status Page     Seesaw Status Page   McGraw-Hill Status Page   

This list is periodically updated as new issues arise and resolved.

4/23/2020
  • SeeSaw - Investigating - They've identified an issue where images are not loading in the feed. Users will see a blank white screen or a spinner. They are currently investigating.

Request Support

In your request, please provide as much information as you can about your problem so that we may expedite the solution. NOTE: Students should know their usernames and passwords for online resources. If you need login assistance, please contact your student's teacher - do NOT submit a help desk request.

Elementary Students in Grades K-5: Parents/Guardians should use the Technology Support Online Form.
Middle School and High School Students in Grades 6-12: Click here to open a help desk ticket
WSD Staff WSD employees: Click here to open a help desk ticket Please include your personal contact information (i.e. cell or home phone number) so that we can reach you if needed.

 

Our technology support team will provide assistance during regular workday hours, Monday through Friday 7:00 a.m. - 3:00 pm. We will work to respond to your requests as quickly as possible. We will do our best to support technical issues, but we cannot address hardware issues remotely, like broken screens and hardware crashes. Please understand that we may not be able to provide an immediate resolution with changes in state and local government restrictions.

During this time while our school district is supporting at home learning, the most effective way to reach out for technology support is outlined above. Please note that help desk phone extension is not in service at this time.

Please follow these three (3) steps before submitting a support request.

  1. Restart your device. This does not mean Sleep or Shutdown.
  2. Check that your device is not in airplane mode.
  3. Check that the wireless connection is enabled.