Technology Support for Distance Learning

General Troubleshooting 

Links to Common Resources

Students are expected to use the links that appear on the Student Landing Page when the open the browser on their WSD laptop. Those links avoid the student having to log in with credentials.

System-Wide Disruptions and Outages

  •  Yesterday’s Internet service disruption with our ISP was due to a fiber outage. The vendor remedied the issue last night at 8:00pm.

    Today we are experiencing another service disruption. We have been notified by the IU that another school district in the county is currently under a Denial of Service Attack which is causing Internet traffic issues for other districts in the county as they try and mitigate the threat and reroute traffic. This is causing Internet and Global Protect Issues for WSD users in-school and distance learning. Please check the district website for updates as email communications may be delayed due to this incident.


This list is periodically updated as new issues arise and resolved. Please check this page before entering a ticket. System-wide issues do not require tickets to be entered.

The district uses many educational tools with students and staff. Many of these companies may occasionally experience disruptions in services. Please be aware that these issues are beyond the control of the WSD technology department. 

Clever Status Page   Schoology Status Page     Seesaw Status Page   McGraw-Hill Status Page 

Technical Support

During this time while our school district is supporting distance learning, the most effective way to reach out for technology support is outlined below. 

When logging into the help desk, use only your username (ex. 28cwentz), not your full email address and your password.In your help ticket, please provide as much information as you can about your problem so that we may expedite the solution.


Students in Grades K-5: Parents/Guardians should open a help desk ticket through the district computer when possible.

Click here to open a help desk ticket

Parents may put their email in the tickets notes or a best number for a call back. Otherwise, they will be contacted via the contact numbers in Infinite Campus.

Middle School/High School Students in Grades 6-12: Click here to open a help desk ticket
WSD Staff WSD employees: Click here to open a help desk ticket Please include your personal contact information (i.e. cell or home phone number) so that we can reach you if needed.

Not able to put a ticket in? Please call our support line at 215-619-8005 during the hours of 7:30a-3:30p Monday through Friday and a person will take information regarding your issue and open a ticket to forward to a technician who will then contact you to resolve your issue or schedule an appointment to swap the laptop for a loaner.

New Hybrid Technical Support Procedures (effective 11/9/2020)

Our technology support team will provide assistance during regular workday hours, Monday through Thursday, 7:30 AM - 5:00 PM and Fridays 7:30 AM - 3:30 PM(excluding holidays). We will work to respond to your requests as quickly as possible. We will do our best to support technical issues, but we cannot address hardware issues remotely, such as broken screens and hardware crashes. Should a student's laptop need to be brought onsite, a technician will schedule a laptop swap appointment with you during the hours of 7:30-5:00 PM. Please do not show up without an appointment.

Please follow these three (3) steps before submitting a support request.

  1. Restart your device. This does not mean Sleep or Shutdown.
  2. Check that your device is not in airplane mode.
  3. Check that the wireless connection is enabled.