Technology Support and Resources

General Troubleshooting 

Technical Support

Students in grades K-12 can access the help ticket system using the link that appears on the Student Landing page when first opening any browser. In your help ticket, please provide as much information as you can about your problem so that we may expedite the solution.

The district uses many educational tools with students and staff. Many of these companies may occasionally experience disruptions in services. Please be aware that these issues are beyond the control of the WSD technology department. 

Clever Status Page   Schoology Status Page     Seesaw Status Page   McGraw-Hill Status Page 

System-wide issues will be communicated on a banner when logging into the help desk and do not require tickets to be entered.

Elementary

Students in Grades K-5: Parents/Guardians should open a help desk ticket through the district computer when possible.

Click here to open a help desk ticket

Parents may put their email in the tickets notes or a best number for a call back. Otherwise, they will be contacted via the contact numbers in Infinite Campus.

Middle School/High School Students in Grades 6-12: Click here to open a help desk ticket
WSD Staff WSD employees: Click here to open a help desk ticket Please include your personal contact information (i.e. cell or home phone number) so that we can reach you if needed.

Please follow these three (3) steps before submitting a support request.

  1. Restart your device. This does not mean Sleep or Shutdown.
  2. Check that your device is not in airplane mode.
  3. Check that the wireless connection is enabled.

     

Links to Common Resources

Student Landing Pages

Students are expected to use the links that appear on the Student Landing Page when they open the browser on their WSD laptop. All websites require use of WSD network credentials.

Secondary - Sharepoint Student Landing Page https://homepage.wsdweb.org/SecondaryLandingPage.html

Elementary - Sharepoint Student Landing Page
 
https://homepage.wsdweb.org/ElementaryLandingPage.html